Support

To contact the EAP Expert Technical Support Team by email, please email us at support(AT)eapexpert.com.
 
To speak with a technical support technician, please ensure you have a valid support agreement, and call 905-702-1380 ext 211.  If you do not have a valid support agreement, a support technician is still available to you.  Please have your credit card ready, as you will be billed at our regular hourly rate (min. 1 hr).

At EAP Expert Inc. we know how important excellent customer support is to your business. EAP Expert Inc.  provides world-class customer support through several different support options.

In addition, EAP Expert's support options are complemented with a library of extensive, detailed on-line Help and other resources such as Frequently Asked Questions, on-line user guides, sneak peeks at upcoming releases, and tips that will help you get the most from your EAP Expert application.


Technical Support Plan Comparison

* Excluding Holidays
** Within Business Hours

What you Get

Silver Support

EAP Expert Inc. Silver Support provides on-line case submissions with business hour support. Silver Support includes:

• On-line support through www.eapexpert.com Customer Access Portal;
• Hours of support: 9:00 AM to 5:00 PM, Monday through Friday EST, excluding holidays;
• On-Line Ticket Submission (6 cases per year);
• Free Updates within Versions;
• Bug Fixes & Patches;
• Discounts on New Versions.

Gold Support

EAP Expert Inc. Gold Support provides a number of best-in-class services and benefits designed to ensure your company's success with the EAP Expert applications you have implemented. Gold Support includes:

• On-line support through www.eapexpert.com Customer Access Portal;
• Customer Call Back Response: 2-4 Hours within Business Hours;
• Hours of support: 9:00 AM to 5:00 PM, Monday through Friday EST, excluding holidays;
• On-Line Ticket Submission;
• Free Updates within Versions;
• Bug Fixes & Patches;
• Discounts on New Versions.

Platinum Support

EAP Expert Inc.'s highest level of premium customer support is provided through the Platinum offering. It provides EAP Expert users with both a dedicated technical support representative and a dedicated account manager. This team will provide the continuity you need to ensure that your EAP Expert solution is meeting your business needs — 24x7. Platinum Support includes:

• Dedicated Technical Support Representative;
• Dedicated Account Manager;
• On-line support through www.eapexpert.com Customer Access Portal;
• Toll-Free Call Center;
• Customer Call Back Response: within 2 Hours;
• Hours of support: 24x7x365;
• On-Line Ticket Submission;
• Discounts on Web Services;
• Free Updates within Versions;
• Bug Fixes & Patches;
• Discounts on New Versions.