Brians Blog

Customer Web Portal Coming Soon!

Tue, 31 May 2011 14:07:00 GMT

EAP Expert is very excited to soon be launching a multi-function customer web portal to be used by your very own customers.

EAP's opting in for the web portal will pay a small monthly fee to grant access to their customers to access:

    * EAP News/Customer News
    * Utilization Reports
    * Newsletters & Promotional Material
    * Population Count Management
    * Contact People Management

EAPs can upload customer utilization report and promotional material to a secure web portal for their customers to access.
They can utilize this tool to inform customers of new events and upcoming services...
In return, EAPs can download latest population counts and contact people additionas/changes.

For more information, contact Brian Coleman at 905-702-1380 ext. 202

June Sale...ends June 30th, 2011!

Tue, 31 May 2011 13:59:00 GMT

Customers can take advantage of our June 2011 beginning of summer promotion!

Go hosted with EAP Expert and receive FREE training* and FREE GEO-ACCESS* reports....To take advantage of this sale, payment must be received prior to June30th, 2011

In addition, EAPs hosting more than 30 users will receive FREE access to your very own Customer Web Portal*!

To take advantage of this special offer, please contact Chris Coleman at 905-702-1380 ext. 200

* Call for Details

Press Release

Wed, 01 Sep 2010 03:19:00 GMT

Georgetown, ON Sept 1, 2010 EAP Expert Inc., creator of the leading edge EAP Expert Software, is pleased to announce the launch of its new and enhanced EAP Expert website. The new www.eapexpert.com streamlines and improves upon the old site's content, to better serve the needs of the company's customers and business partners. Besides showcasing our complete range of services, the site is designed to keep our existing customers informed of updates and new services.

Current customers also have more to look forward to in the site's enhanced community features. Members can now read our new blog feature. They will also eventually be able to follow EAP Expert Software on its YouTube, Facebook and Twitter pages, and even get EAP Expert’s news as it happens on the site's Blog.

"We have put a lot of hard work into the new site, and we are really excited for its launch and can't wait to see users' reactions," says Brian Coleman, President and CEO. "We have made the new website truly represent our company and I think new and existing customers are going to find it very informative."

In time we will be incorporating training videos, tutorials and online help in our learning center so that users can get all the answers to their questions. The launch of the new site is a very exciting stage of our next growth phase as we begin to add on additional web-based add-on services to accent our core software product.

About EAP Expert Inc.: Founded in 1997 in Georgetown, ON, EAP Expert Inc. is the developer of EAP Expert Software, the most comprehensive employee assistance provider software in the world. With over 200 customers in over 20 countries we continue to be the leaders in our field.

Contact: Chris Coleman, Manager, Business Development 905.702.1380 ext.200
2 Draper St., Georgetown, Ontario CANADA L7G 3C9

EASNA Conference - Las Vegas, Nevada

Tue, 27 Jul 2010 13:30:00 GMT

Visit our Booth at the 2011 EASNA Conference in Las Vegas, Nevada on April 27th-29th

EAPA Conference - Tampa, Florida

Tue, 27 Jul 2010 13:27:00 GMT

Visit our Booth, 130 and 132 at the EAPA Conference in Tampa, Florida on October 6th-9th, 2010

To Buy or not to Buy...That is the question.

Mon, 26 Jul 2010 15:03:00 GMT

An important IT decision for any EAP should be to make the right choice between buying an off-the-shelf application, using existing IT resources to build one or even purchasing an application with the intent to customize the program. I list some of the pros and cons for these options below.

Buy

Purchasing an off-the-shelf application will give you results without the wait. Before you choose your EAP software vendor, it is important to determine what features and functionality you require from your EAP software. Make sure your EAP software vendor’s application is highly customizable by the user. This will provide you with even more cost-savings in the long run by not having to pay the vendor to modify the application for simple changes. An application that is highly customizable by the user allows for the main source code to stay intact which results in easy software upgrades and long-term flexibility as your EAP grows. Furthermore, make sure your vendor of choice is an EAP professional as their product(s) will more accurately address your current and evolving needs.

Build

Building your own software is a way to use existing IT resources as they can build everything to meet your specific requirements. The decision to build internally becomes more attractive in this scenario. It is important to note that custom development takes time and is often more expensive in the long run when you factor in opportunity costs. This includes IT staffing that would be required to spend time on upgrade development, support and maintenance when they could be working on other internal projects. Also, be aware of the "feature creature” trap that, in the long run, can result in an unmanageable application that is very expensive to maintain for the EAP. Finally, consider your Go-Live date as it takes on average 1.5 - 2 years to build a complete solution from start to finish.

Both

Purchasing EAP software and then adding your own customizations is also a cost-effective solution. If you require any customizations to the program, find out the vendor’s hourly rate and get a commitment for a completion date. Some applications are sold under the guise of EAP software but lack the functionality and features that are unique to the industry. As a result, customization of an application can be expensive if the application has too many limitations from the start. It is important to select an application that is flexible and already meets most of your needs. An alternative to vendor customization is to purchase the source code and then customize internally. This will save time as you will not be required to start with a blank slate as you are building on an existing application.

Ultimately, EAPs should carefully consider if their IT resources are best spent dedicated to reinventing the wheel that EAP Software vendors have already built. Remember to do your research as there are many benefits to off-the-shelf applications that provide immediate benefits to the users in a cost-effective manner. It can be a big job buying software! It's an even bigger job building it!